Refund & Cancellation Policy

Last updated 2 November 2026

LevelPilot is free to use today. Paid plans (7-Day Research Pass, Pro and Pro F&O) are not on sale yet. This policy explains how payments, cancellations and refunds will work once they open, so you know before you pay.

Cancelling a subscription

• You can cancel a monthly or yearly plan at any time from your account, or by emailing us.
• After you cancel, you keep paid features until the end of the period you already paid for. You will not be charged again.
• The 7-Day Research Pass is a one-time 7-day purchase. It does not renew, so there is nothing to cancel.

Refunds

• First paid purchase: if you are not happy, ask for a full refund within 3 days of paying.
• Charged twice or by mistake: we refund the extra amount in full.
• Service not working: if a paid feature is unavailable for a long time because of a fault on our side, we refund or extend your plan for that time.
• Apart from these cases, we do not refund part-used periods.

Approved refunds go back to the original payment method within 7 working days. Your bank may take a few more days to show it.

No refunds for trading results

LevelPilot is educational research, not investment advice. We cannot refund, compensate or take responsibility for any profit or loss from trades you make.

How to ask

Email marathe195@gmail.com from the address you sign in with, and include the payment date and amount. We acknowledge within 48 hours.

See also our Terms of Use and Privacy Policy.